Woolbet is operated by Win Top Ltd, a company licensed and regulated under the Curaçao eGaming / GCB framework (licence number ALSI-202509029-FI1). That licence sets the rules we operate within — covering how we handle player funds, how we run promotions, and how we resolve disputes. It is not a formality; it is the framework that holds us accountable to an external authority rather than only to ourselves.

We launched in 2026 with a straightforward aim: to build a platform that works properly for players based in the United Kingdom. That means fast load times, payment methods that are familiar and reliable, and a site that behaves consistently whether you are on a desktop or a smartphone browser.

How we handle your money

Player balances are kept separate from the funds we use to run the business day to day. This is not something we do because we are required to — it is something we do because it is the right way to operate. When you make a deposit, that money is yours. It should not be at risk because of anything happening on our side of the ledger. Withdrawals are processed within zero to twenty-four hours, and the minimum threshold for both deposits and withdrawals is £20, so you are not locked into leaving funds on the platform longer than you want to.

Safer gambling

We take the view that a platform built for the long term has to take safer gambling seriously from the start, not as an afterthought. That shapes decisions about how the site is built — the tools available to you for setting limits, taking breaks, or closing your account are not hidden away. If you want to use them, they should be easy to find and straightforward to activate. We also apply age verification checks as a matter of course, because the site is for adults only.

When something goes wrong — a payment that does not clear, a game that behaves unexpectedly, a bonus that has not applied correctly — we expect our support team to deal with it directly and without unnecessary delay. We do not think it is acceptable to pass a problem back to a player without a clear explanation or a resolution. Our support is available in English, and we aim to respond promptly rather than making you wait.

The providers and payment routes we list on the site are chosen because they meet a standard we are comfortable standing behind. That includes the software studios whose games appear in our library — names such as Pragmatic Play, Evolution, NetEnt, Play'n GO, and others — as well as the payment processors who handle your deposits and withdrawals. If a provider does not meet that standard, they do not appear on the platform.

That, in plain terms, is how Woolbet operates. No more complicated than it needs to be.